POLICY
CATEGORY
PRE-ORDER
AVAILABLE NOW
CUSTOM ORDER
Deposit Amount
Fixed $300
Pick-up: $300
Delivery: Full payment required
30% of total order value
Payment Timing
Pay deposit at time of order;
Balance due on arrival
Pick-up: Pay balance upon pick-up
Delivery: Full prepayment
Pay 30% deposit at order;
Balance due on arrival
Lead Time
Approx. 3 months
Immediately available
Approx. 3–5 months
Colour Customization
N/A
N/A
Must be finalized at time of order.
One uniform colour per batch.
Order Modification
N/A
N/A
Additions allowed within 10 days after order placement. No deletions. After 10 days, order is locked.
Refund Policy (Buyer’s Cause)
Non-refundable deposit
For pick-up: If delayed or unprepared, handling fees apply
Deposit is non-refundable, but may be converted to store credit at our discretion.
Refund Policy (Seller’s Cause)
Full deposit refund (e.g., customs delay, shipping damage)
Full deposit refund (e.g., customs delay, shipping damage)
Full deposit refund (e.g., customs delay, shipping damage)
Shipment Tracking
Tracking updates provided once goods arrive in Canada
Not applicable (items in stock)
Real-time tracking provided throughout production and shipping
Agreement Required
Not required
Not required
Signed purchase agreement required before order is processed
Applies to All Order Types
Pick-Up Instructions
Warehouse located near Toronto Pearson Airport (Mississauga). At least 2 business days’ notice required. Pick-up is free of charge. If delays occur due to customer issues (e.g., late arrival, vehicle size not suitable, etc.), warehouse handling fees will be applied and invoiced.
Delivery Coverage
Warehouse located near Toronto Pearson Airport (Mississauga). At least 2 business days’ notice required. Pick-up is free of charge. If delays occur due to customer issues (e.g., late arrival, vehicle size not suitable, etc.) Nationwide door-to-door delivery available in Canada, the USA, and Mexico. Shipping cost depends on delivery address and equipment volume. Customer is responsible for all shipping charges., warehouse handling fees will be applied and invoiced.
Duties & Taxes
All duties and taxes are the customer's responsibility. The final amount is determined by the customs authority of the destination country. (Canadian orders not applicable)
Offline Payment Methods
- Card payment
- In-person EMT
- Cash
Online Payment Methods
- WeChat / Alipay
- EMT